Go to Check the USB cable for damage and recommended length, and then restart your printer and computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is undamaged and shorter than 3 m 9 ft 10 in , connect the cable to a different USB port on the computer. The port should be USB 2. If you are using a USB hub or docking station, connect the cable directly to the computer.
Turn on the printer, and then add the printer Mac or wait for the computer to install the new device Windows. Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail. Poor network connection : Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode : Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status : Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device.
If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network. Reconnect the printer to the network : Place the printer within range of the Wi-Fi router signal, and then connect it to the network. Printers with a touchscreen control panel: Open the Setup , Network , or Wireless settings menu, select Wireless Setup Wizard , and then follow the instructions to select the network name and enter the password.
Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. The printer wireless light stops flashing when the connection completes.
Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes. Restart devices : Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report : Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to verify the connection. Turn off the printer, and then disconnect the Ethernet cable from the router and the printer. Check the cable for damage, and then verify that it is an Ethernet cable and not a phone cable. Ethernet and phone cables look similar, but Ethernet cables are usually bigger and have eight visible wires on the connector.
Reconnect the cable to a different Ethernet or LAN port on the router, and then connect the other end to the printer's Ethernet port. Check the lights on the printer's Ethernet port to make sure the connection is successful.
The green light should be steady, and the orange activity light should blink. Inkjet printers with a control panel menu: Open the Wireless , Network Settings , or Setup menu to locate the list of available reports. Most inkjet printers without a control panel menu: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. LaserJet printers: Press and hold the Wireless button for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.
DeskJet and , ENVY and , and Tango printers: Touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time. Make sure the Network Status is Ready , or follow any instructions to resolve network issues identified on the report. On a Mac running macOS Open the HP Smart app.
Wait until the analysis completes. If all goes well, they should start printing again right away. Fire up Notepad or your preferred text editor. Copy and paste the following text as separate lines into the blank document:. You can now double-click that batch file to clear the print spooler whenever you want.
Sometimes, clearing a single stuck document will get your printer going again and any other print jobs in the queue can finish printing normally.
Other times, you might have to cancel all the currently printing documents and then try printing them again. The print queue window shows the print jobs currently awaiting printing. If the cancellation was successful, the document should disappear from the print queue and the printer will start printing the next document in line. All the documents in the queue should disappear and you can try printing a new document to see if it works.
But hopefully, these steps have helped fix your stuck print job before going that far. Use Google Fonts in Word. Use FaceTime on Android Signal vs. Customize the Taskbar in Windows What Is svchost. Best Smartwatches. Best Gaming Laptops. Best Smart Displays. Best Home Security Systems. Best External Solid State Drives. Best Portable Chargers. Best Phone Chargers. Best Wi-Fi Range Extenders. Best Oculus Quest 2 Accessories.
Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Samsung Laser Printers - Print job stuck in queue Windows 8. Use these steps to check the Spooler Service in Windows 8. Press the Windows and X keys on the keyboard at the same time.
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