Pc support agent virus

Is there any known virus and how to remove that appears as this Dell software? I have an XPS Go to Solution. After the above actions, I received a legitimate email from Dell thanking me for setting up my Dell account. Although I opened it long ago, the address information was significantly out of date, so it seems this alert was simply to assure my personal account information was updated and complete.

While I've heard of scams that ask for personal information and access to your computer, along with a subsequent charge to fix it, this particular case seems to be legitimate. While SupportAssist seems like it could be handy, it bothered me that was installed and executed without my consent. It would have been better for Dell to send an email explaining and offering the new feature, so it would not be such a surprise. View solution in original post. I have had my new Dell for the past 2 months.

SupportAssist just started popping up on my screen the past week. Seems to be a legitimate service, but doesn't appear to be of much use to the average user, more inclined toward the tech types. Thank you for sharing. I've been trying to speed up my computer it's severely slowed down these days , so when I saw the pop-up, I eagerly clicked to continue Thanks to you, I now know that it is! You won't get notified of new updates, but you can always manually check the support page for your specific PC model from time to time to see if there's anything new that you might need.

Forum Member since I'm not a Dell employee. Yes No. Sorry this didn't help. Thanks for your feedback. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites.

Enable Microsoft Defender Antivirus in Windows It detects and removes known support scam malware. Uninstall applications that scammers asked to be install. If access has been granted, consider resetting the device. Run a full scan with Microsoft Defender Antivirus to remove any malware. Apply all security updates as soon as they are available. Monitor anomalous logon activity. Use Windows Defender Firewall to block traffic to services that you would not normally access.

In reply to Allan Mej's post on October 4, That took it out; but, how do I keep it from continually being added back? In reply to KenCharles's post on October 4, This occurrence may be caused by a virus. So, we recommend you to do a scan on your PC. Don Varnau Volunteer Moderator. Why are you "using recovery"?